Help Center

Frequently Asked Questions

My Order

I have received certain items from my order but not all of them. Why didn't all of my items been delivered together?

How long will my order take to be delivered?

How can I track my order?

Where are your products delivered from?

How can I pay for my order?

Can I change my order?

Can I cancel my order?

Product Guide

How do I know which size is suitable for me?

How do I take care of my new items?

Can I customize the size or engrave the product?


What's your return and exchange policy?

What is the store's cancellation policy?

Customs, Duties, Taxes & Fees?